by SysAid

(666 ratings)

Use the Bot to find solutions, ask questions, and create tickets

SysAid Copilot offers a seamless integration of the AI Chatbot into Microsoft Teams, revolutionizing user interactions by allowing them to effortlessly engage in conversations to find solutions, ask questions, and create tickets within a familiar interface.

This conversational support simplifies the process, eliminating the need for complicated forms and emails, thus saving valuable time for end users.

End users also benefit from real-time updates on ticket statuses and information without leaving the conversation, ensuring high productivity and low frustration levels.

Additionally, the AI Chatbot for MS Teams provides insightful analytics through the AI Usage Dashboard, allowing AI Admins to track usage and effectiveness, optimizing performance and enhancing user experience continually.

The SysAid Bot allows you to create and update SysAid tickets in Microsoft Teams

So now, you don't need to leave Microsoft Teams in order to communicate with IT. Stay where you are, and SysAid's Service Automation will take care of the rest.

There is no special configuration for the SysAid Bot. It is dependent on the configuration and connectivity of SysAid's AI Service Desk in Microsoft Teams.

Bot Functionalities:

  • Create a new SysAid ticket directly from within Microsoft Teams, with the SysAid Bot
  • Update tickets with notes, attachments, and screenshots
  • View active and recently closed tickets, and their details
  • Ability to close and reopen tickets

Note: In order to use this app, users must have access to SysAid. Please contact SysAid Customer Care here for assistance

App capabilities

When this app is used, it
  • Can send data over the Internet
  • This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance