by Kani Technologies Inc

(3 ratings)

Modern helpdesk with Microsoft Teams Ticketing and more.

Desk365 is a Modern Helpdesk for the Microsoft 365 workplace.

Your customer support team uses Microsoft Teams more than email. It’s time your ticketing system also works with Microsoft Teams, so agents don’t have to switch context every time they respond to a ticket.

With Desk365, you can reply to tickets, add notes, check on statuses, change ticket properties, all without ever leaving Microsoft Teams.

Desk365 is free for up to 5 agents. To get started please sign up for a Desk365 account at Once you sign up, you will be able to come back here and access your account from within Microsoft Teams.

For more information please contact us at

Add-in capabilities

When this add-in is used, it
  • Can send data over the Internet
  • This add-in can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The add-in may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance