BoldDesk
by Syncfusion Inc.
Receive real-time ticket updates from BoldDesk
BoldDesk is a modern help desk ticketing software to manage support emails, automate repetitive tasks, and improve the customer support experience. The BoldDesk bot sends an instant notification to your team's channel whenever a ticket is created or updated, a reply is added, etc.
**Features**
* Receive the notification to channel and personal chat.
* Create a new ticket directly from Microsoft Teams.
* Add Reply, Add notes and update ticket from Microsoft Teams.
* Creates a Teams channel notification for ticket events.
* Connects multiple BoldDesk brands and tenants to the same Microsoft Teams account.
* Supports multiple events and conditions.
* Creates multiple notifications for the same channel.
**Getting Started**
To use this application, a BoldDesk account is required. Click [here](https://www.bolddesk.com/ 'https://www.bolddesk.com/') to get started with BoldDesk.
**Installation Guide**
To install and connect Microsoft Teams with BoldDesk, follow the instructions in the following links:
[Installing And Configuring The Microsoft Teams](https://support.bolddesk.com/kb/article/589/installing-and-configuring-the-microsoft-teams 'https://support.bolddesk.com/kb/article/589/installing-and-configuring-the-microsoft-teams')
[Configure the Microsoft Teams channel notification](https://support.bolddesk.com/kb/article/591/configure-the-microsoft-teams-channel-notifications 'https://support.bolddesk.com/kb/article/591/configure-the-microsoft-teams-channel-notifications')
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.