SBX | A Collaborative Inbox for Outlook

by SBX Tools OÜ

Easily manage your team’s emails with ticket-like assignment.

We provide the collaboration tools you need to manage your helpdesk, sales and more in Outlook. Save your team’s time by assigning emails and tracking if emails are resolved. Get your whole team involved, avoid duplicate work and awkward forward chains by assigning emails.


  • Assignment – Assign emails so that you know what to focus on and to foster accountability.
  • Track status – Keep track of which emails have been resolved, when and by whom.
  • Overview of unresolved emails – Get an overview of unresolved emails by category or assignee at a glance.
  • Internal discussion – Chat with your teammates and refer to your chat history by simply opening your email.
  • Team reports – Get an overview of your team’s performance. See how quickly your team reacts to new emails and how long it takes you to resolve emails.

Note: a paid SBX subscription is required to use this add-in. There is a free trial available. For pricing information, check

Learn more on our website

App capabilities

When this app is used, it
  • Can send data over the Internet
  • This app can access and modify personal information in the active message, such as the body, subject, sender, recipients, and attachment information. It may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance