Resolve
by KnBases LLC
AI-powered incident management for Microsoft Teams
Resolve Central brings intelligent incident management directly to your Microsoft Teams workspace, streamlining how your team handles and resolves issues. Our AI-powered system understands your industry context and organizational needs, delivering truly intelligent automation.
Key Features
- Smart Incident Assignment: AI automatically routes incidents to the right teams based on expertise and workload, classifies and labels incidents and generates incident summaries
- Real-Time Collaboration: Work together on incidents within Teams
- Instant Teams Notifications: Stay informed with real-time updates on incidents, changes, and resolutions
- Dynamic Prioritization: Let our Resolve identify critical issues and optimize your team's focus
- Industry-Specific Intelligence: Pre-configured categories, tags, and team templates tailored to your industry
- Comprehensive Analytics Dashboard: Track incident metrics, resolution times, and team performance with real-time statistics
- Enterprise-Grade Security: Your data is encrypted end-to-end, with attachments stored in your Microsoft 365 account
Benefits
- Reduce incident resolution time with intelligent automation
- Improve team productivity with AI-driven routing and prioritization
- Gain complete visibility into incident patterns and performance trends
- Ensure continuous coverage with automatic out-of-office redistribution
- Make data-driven decisions with comprehensive analytics and reporting
- Minimize human error in incident handling and assignment
- Keep all communications centralized within Teams
- Scale incident management as your organization grows
Getting Started
Install Resolve directly from the Microsoft Teams App Store or AppSource and let our setup wizard guide you through team configuration and preferences. Start creating incidents immediately!
Who is it for?
Resolve is perfect for IT teams, support departments, operations teams, and any organization that needs to manage and resolve incidents efficiently.
Support & Resources
- Documentation: Guidelines
- Contact: Contact Us
- Website: Visit Our Website
Supported clients
- Microsoft Teams
- Microsoft 365
- Outlook
If you need more information, come across any objectionable AI-generated content, or have any question at all, please reach out to us at contact@knbases.com
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.