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Help Desk and Support Ticketing

Aerie Consulting
Track Help Desk and Support Tickets in Office 365

Track your organization’s technical support tickets with the Office 365 Help Desk App. Using this app will increase insight into work performed by your IT team and will track open support tickets by user or department. Creating tickets can be done from any of the sites in your Office 365 site collections, making it easy for end users to submit tickets online from whatever location you desire.

IT administrators can visualize existing tickets by team, priority, or age to quickly understand current and overdue support tickets. Using a personalized dashboard, IT Team members see just those tickets assigned to themselves with easy to digest charts and graphs. This app includes a responsive design and is mobile friendly for use on any device.

Features of the Help Desk App include:

Track Help Desk Tickets by Assignment, Creator, or Priority

Rich visualizations showing tickets by age and priority

Personalized interface so IT personnel see their own tickets

Responsive Design for mobile friendly use

Automated workflows that email status updates about the

ticket.

In order to achieve full functionality of this app:

Create a SharePoint group called "Help Desk Admins". Any users that you wish to view the Help Desk IT Dashboard should be a member of this group.

*This application does not work in IE9.*

*This application does not work with "Modern Libraries"*

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