Pricing Additional purchase may be required
Collaborate effortlessly with Freshdesk and Microsoft Teams
Trusted by over 50000 businesses, Freshdesk is your one-stop destination that provides everything you need to empower your teams and delight customers effortlessly. Packed with a suite of powerful enterprise-grade features, Freshdesk unifies customer service across channels, improves your team’s productivity, and allows you to provide personalized contextual customer support.
The Microsoft Teams-Freshdesk integration brings your internal and support teams together and makes cross-team collaboration effortless and frictionless.
Here’s how Freshdesk-Microsoft Teams integration helps you deliver exceptional customer service:
[#B]Simplifies cross-team collaboration[/#B]
- Break silos and unify distributed teams with a shared view of tickets
- Bring subject matter experts from different teams to solve complex queries faster
- Connect with teams outside of Freshdesk without switching applications
- Automatically route tickets based on specific conditions and notify your preferred channels in Microsoft Teams
[#B]Boosts agent productivity[/#B]
- Quickly create, view, or update tickets directly from Microsoft Teams
- Always stay on top of tickets with alerts for ticket assignment, customer replies, priority changes, etc
- Manage support tasks easily by replying and adding private/public notes to tickets directly from Microsoft Teams
- Offer support to team members from other channels in Microsoft Teams to solve complex queries
For installation instructions, please refer to this solution guide. https://support.freshdesk.com/support/solutions/articles/232273-the-microsoft-teams-app
App capabilities
When this app is used, it
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.
At a glance
By getting this product, I give Microsoft permission to use or share my account information so that the provider can contact me regarding this product and related products. I agree to the provider's terms of use and privacy policy and understand that the rights to use this product do not come from Microsoft, unless Microsoft is the provider. Use of AppSource is governed by separate terms and privacy.