https://store-images.s-microsoft.com/image/apps.58401.fc869036-4171-4b8b-b474-eff7950b600f.ba85ff44-f1c5-45c0-802c-ea03f635734c.97b9c6ca-e784-4c5a-9107-0116528fbd69.png

Freshdesk

by Freshworks INC

(6 ratings)

Collaborate effortlessly with Freshdesk and Microsoft Teams

Trusted by over 50000 businesses, Freshdesk is your one-stop destination that provides everything you need to empower your teams and delight customers effortlessly. Packed with a suite of powerful enterprise-grade features, Freshdesk unifies customer service across channels, improves your team’s productivity, and allows you to provide personalized contextual customer support.

The Microsoft Teams-Freshdesk integration brings your internal and support teams together and makes cross-team collaboration effortless and frictionless.

Here’s how Freshdesk-Microsoft Teams integration helps you deliver exceptional customer service:

[#B]Simplifies cross-team collaboration[/#B]

  • Break silos and unify distributed teams with a shared view of tickets
  • Bring subject matter experts from different teams to solve complex queries faster
  • Connect with teams outside of Freshdesk without switching applications
  • Automatically route tickets based on specific conditions and notify your preferred channels in Microsoft Teams

[#B]Boosts agent productivity[/#B]

  • Quickly create, view, or update tickets directly from Microsoft Teams
  • Always stay on top of tickets with alerts for ticket assignment, customer replies, priority changes, etc
  • Manage support tasks easily by replying and adding private/public notes to tickets directly from Microsoft Teams
  • Offer support to team members from other channels in Microsoft Teams to solve complex queries

For installation instructions, please refer to this solution guide. https://support.freshdesk.com/support/solutions/articles/232273-the-microsoft-teams-app

Add-in capabilities

When this add-in is used, it
  • Can send data over the Internet
  • This add-in can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The add-in may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance

https://store-images.s-microsoft.com/image/apps.18474.fc869036-4171-4b8b-b474-eff7950b600f.ba85ff44-f1c5-45c0-802c-ea03f635734c.9bf1e629-4277-4856-a080-4c5d7ed1e33f.png
https://store-images.s-microsoft.com/image/apps.48198.fc869036-4171-4b8b-b474-eff7950b600f.ba85ff44-f1c5-45c0-802c-ea03f635734c.f8524196-05a7-4137-bbcd-2b515178971a.png
https://store-images.s-microsoft.com/image/apps.29633.fc869036-4171-4b8b-b474-eff7950b600f.ba85ff44-f1c5-45c0-802c-ea03f635734c.a7da9be7-5f39-4261-b733-f59388ae80b6.png
https://store-images.s-microsoft.com/image/apps.9515.fc869036-4171-4b8b-b474-eff7950b600f.ba85ff44-f1c5-45c0-802c-ea03f635734c.1b141fb2-d073-437a-9fa8-9363cd5572f0.png