by Yellowfish Software
Seamlessly integrate your support tickets and simplify your help desk tasks.
Use the Revelation helpdesk connector to get instant notifications on ticket activity in your help desk. Each connector can be configured to only show notifications for certain types of activity.
Filters can be setup on the connector so that individuals of a team only get notifications for certain clients, teams or queues set up in Revelation helpdesk. You can also customize your filter to only show New, Current, At-Risk, and Late Tickets, or even sort by priority.
This app is designed to simplify your daily help desk tasks and support staff in managing their help desk tickets. Managers can use the tabs and connectors to get alerts on high priority tickets and monitor tickets for one or even multiple teams. The app allows you to create new tickets and log action notes from existing conversations or search for existing tickets and share them with others.
Have question related to a ticket? You can have a conversation with the Revelation bot and ask it to show a list of open tickets. You can also ask the bot for details on a specific ticket or details about a ticket; like who it is assigned to or when the ticket was last actioned. The Revelation bot can also log new tickets and add action notes for you.
A personal tab comes pre-configured and will quickly show you the tickets that are assigned directly to you in Revelation helpdesk. Clicking on a ticket in the list will open it in your web browser where you can action it further.
Revelation’s key terms and phrases can be customized to fit your business’s needs. Key phrases such as "Ticket", "Client", "Location", “Team” or "Queue" can be changed in the admin area and will reflect in the app.
Don’t have Revelation helpdesk? Schedule a demo here for a one-on-one customized walkthrough of Revelation helpdesk to see how it will work with this app. You can also signup for a free trial account.
- Can send data over the Internet
- This add-in can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The add-in may send this data to a third-party service. Other items in your mailbox can’t be read or modified.