Pricing Free
Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI
Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.999% uptime and reliability as Microsoft Teams.
A perfect fit between native Teams contact center features & a premium contact center. Have a look:
Omnichannel Microsoft Teams Contact Center
Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents.
Trust the reliability that comes with Voca CIC being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection.
o One-screen Agent Experience
o Agent & Supervisor Teams Apps
o Intelligent Interaction Routing
o Supervisor Live Monitoring
o Real-time & Historical Analytics
o CRM Integration
Self-Service IVA & Conversational IVR
Conversational AI & API requests enable you to automate any service scenario for your customers.
Voca CIC’s Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls.
o Pre-trained Conversational AI (NLU, TTS, & STT)
o API Extensions
o No-code Call Flow Designer
o Built-in Microsoft Cognitive Services
o Real-time IVR Reports
o CRM & Database Dips
Conversational Auto-Attendant
Natural Language Understanding guides your callers to reach any company contact or department.
Enable advanced AI to confidently handle and route calls the first time. Voca CIC’s Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue.
o Microsoft Teams Presence-based Routing
o 14 Languages Options
o Built-in Voicemail & Notifications
o Company Address Book Sync
o Call Hunting Across Devices
o Custom Company Vocabulary
App capabilities
When this app is used, it
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.
At a glance
By getting this product, I give Microsoft permission to use or share my account information so that the provider can contact me regarding this product and related products. I agree to the provider's terms of use and privacy policy and understand that the rights to use this product do not come from Microsoft, unless Microsoft is the provider. Use of AppSource is governed by separate terms and privacy.