GoTo Resolve

by GoTo Inc.

(2 ratings)

Streamline employee requests and resolutions with GoTo Resolve + Microsoft Teams.

GoTo Resolve is an all-in-one IT management suite purpose-built for today's IT support challenges. It brings together world class remote access & support with conversational ticketing to help you receive requests, triage problems, and fix issues quicker.

Every IT team, helpdesk agent, and support request is different, which is why GoTo Resolve is built to meet the needs of each organization and problem, with support for all systems.

GoTo Resolve Microsoft Teams app

Employees can easily submit, review, and follow-up on tickets, while agents can receive, manage and comment on tickets directly from Microsoft Teams. Then move from request to resolution with the ability to start a remote support session right from Microsoft Teams, eliminating headaches and delays in solving issues.

To use this app, you or your admin need an active GoTo Resolve license.

App capabilities

When this app is used, it
  • Can send data over the Internet
  • This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance