https://store-images.s-microsoft.com/image/apps.5088.13ed8345-1ad5-470d-8e92-bda29eb7d47a.fd079125-6288-446b-8779-0c186f09a733.7e6d07b5-3318-43cd-b533-00af29cccfb3.png

24sessions for Outlook add-in

by 24sessions

Schedule a 24sessions video call directly from Outlook

Please note: this add-in is only available to 24sessions clients, users who already have a valid 24sessions account.

24sessions helps you schedule video interactions with your customers, all right from your Outlook platform - secure and enriched with instant click-to-call, co-browsing, CSAT tracking, recordings and AI.

Empower your agents to bring the human back into digital service. 24sessions’ Customer Engagement technology easily fits the digital journey, fully embedded within your platform. Personalise your online Customer Experience through rich video calls, advanced screen sharing and co-browsing to boost CSAT and drive digital support and sales.

Are you a 24sessions user? Learn how to install the add-in on: https://24sessions.zendesk.com/hc/en-us/articles/4416951764625-Setting-up-the-Outlook-Add-in

Add-in capabilities

When this add-in is used, it
  • Can send data over the Internet
  • This add-in can read or modify the contents of any item in your mailbox, and create new items. It can access personal information -- such as the body, subject, sender, recipients, or attachments -- in any message or calendar item. It may send this data to a third-party service.

At a glance

https://store-images.s-microsoft.com/image/apps.7091.13ed8345-1ad5-470d-8e92-bda29eb7d47a.fd079125-6288-446b-8779-0c186f09a733.ae1aef5c-16df-4169-a75a-1e49ecdbb17c.png
https://store-images.s-microsoft.com/image/apps.34549.13ed8345-1ad5-470d-8e92-bda29eb7d47a.fd079125-6288-446b-8779-0c186f09a733.be53e370-3e2c-4711-ba58-be3c8264e8cf.png