Support
by Microsoft Corporation
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Contact Support in Microsoft Teams
Contact Microsoft Support app provides a path for IT Admins and Teachers to perform the following actions from within Microsoft Teams:
- Troubleshoot problems they encounter while using or managing Teams, such as failed login or trouble with changing Teams backgrounds, etc.
- Escalate a problem to Microsoft support
- Track the status of service requests
Any Microsoft customers who install this app can use the app to troubleshoot, but only IT Admins and Teachers can escalate a problem to Microsoft support. [Learn more about support policy](https://support.microsoft.com/en-us/office/microsoft-365-and-office-customer-support-96162163-b3aa-498b-bbbb-5e757b0f31da?ui=en-us&rs=en-us&ad=us)
App capabilities
When this app is used, it
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.
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