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SignalZen

by MB SignalZen

(2 ratings)

Talk to your website visitors and answer emails directly from Microsoft Teams.

SignalZen is a Customer Support solution that enables your team to talk to your website visitors by using Live Chat and reply emails directly from Microsoft Teams.

This Teams App lets you talk to your website visitors in real time and receive/send emails.

Once you install this App or register an account on our homepage, you can connect the SignalZen account to Teams by following a simple wizard flow.

The setup will allow you to use many Teams based features:

- New chat session notifications

- Chatting via threads in your desired Teams

- Assigning teammates to chats

- Powerful Teams interactivity (buttons, modals) for speed

- Teams users auto-creation at SignalZen with avatar and email

- Auto Reminders about chats that need attention

- Audit chats by closing or opening them

- Pre-defined routes of your chats across different Teams

- Full visitor information view

- Saved Replies

- Copilot (ChatGPT) turn on/off buttons

- Teams bot commands for controlling your experience

You can see all available commands by typing "@SignalZen" in a Team where the SignalZen app is installed.

By installing this app and following the integration flow, you will start receiving chat sessions from your customers online. We support integration with your website by HTML/JavaScript code snippet or WordPress, Joomla, Drupal CMS. Also, SignalZen has Zapier integrations out of the box.

You can install this app directly from Microsoft AppSource and continue from there, or you can visit https://signalzen.com for signing up by email and do the integrations from there. By signing up or installing this app, you will be able to visit the Console at https://console.signalzen.com and see the back office tour that covers major features of SignalZen.

In case of questions, help required or feedback, please don't hesitate to contact us via Live Chat at https://signalzen.com or email us at info@signalzen.com.

Happy chatting!

Add-in capabilities

When this add-in is used, it
  • Can send data over the Internet
  • This add-in can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The add-in may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance

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