BoldDesk
by Syncfusion Inc.
Receive real-time ticket updates from BoldDesk
BoldDesk is a Help Desk software tool designed to assist with customer support services. It functions as a central hub for managing support requests, emails, and team collaboration. The tool automates tasks, assigns tickets to agents, gathers feedback, provides reports, and helps improve overall customer service.
Integrate Microsoft Teams with BoldDesk to improve customer service operations. Empower your support team to provide exceptional service, enhance collaboration, streamline response times, centralize interactions, and effectively manage support tickets with real-time updates.
Features
1. Create a new ticket directly from Microsoft Teams.
2. Receive live notifications and threaded message notifications to stay informed and maintain context in ticket conversations.
3. Monitor ticket status and progress easily in Microsoft Teams and notify assignees directly of ticket information.
4. Reply professionally to tickets on Microsoft Teams.
5. Create public and private notes and modify ticket attributes like priority and status.
6. Personalize notifications for individual conversations and channel, filter notifications by specific brand affiliations.
Installation Guide
To install and connect Microsoft Teams with BoldDesk, follow the instructions in the following links:
Installing And Configuring The Microsoft Teams
Configure the Microsoft Teams channel notification
Learn More
For more information on our product, schedule your personal demo or sign up for a free trial!
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.