by Syncfusion Inc.

Receive real-time ticket updates from BoldDesk

BoldDesk is a modern help desk ticketing software to manage support emails, automate repetitive tasks, and improve the customer support experience. The BoldDesk bot sends an instant notification to your team's channel whenever a ticket is created or updated, a reply is added, etc.\n\n**Features**\n\n* Creates a Teams channel notification for ticket events.\n* Connects multiple BoldDesk brands and tenants to the same Teams account.\n* Supports multiple events and conditions.\n* Creates multiple notifications for the same channel.\n\n**Getting Started**\n\nTo use this application, a BoldDesk account is required. Click [here]( '') to get started with BoldDesk.\n\n**Installation Guide**\n\nTo install and connect Microsoft Teams with BoldDesk, follow the instructions in the following links:\n\n[Installing And Configuring The Microsoft Teams]( '')\n\n[Configure the Microsoft Teams channel notification]( '')

Add-in capabilities

When this add-in is used, it
  • Can send data over the Internet
  • This add-in can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The add-in may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance