by Syncfusion Inc.

Receive real-time ticket updates from BoldDesk

BoldDesk is a modern help desk ticketing software to manage support emails, automate repetitive tasks, and improve the customer support experience. The BoldDesk bot sends an instant notification to your team's channel whenever a ticket is created or updated, a reply is added, etc.


* Receive the notification to channel and personal chat.

* Create a new ticket directly from Microsoft Teams.

* Add Reply, Add notes and update ticket from Microsoft Teams.

* Creates a Teams channel notification for ticket events.

* Connects multiple BoldDesk brands and tenants to the same Microsoft Teams account.

* Supports multiple events and conditions.

* Creates multiple notifications for the same channel.

**Getting Started**

To use this application, a BoldDesk account is required. Click [here]( '') to get started with BoldDesk.

**Installation Guide**

To install and connect Microsoft Teams with BoldDesk, follow the instructions in the following links:

[Installing And Configuring The Microsoft Teams]( '')

[Configure the Microsoft Teams channel notification]( '')

App capabilities

When this app is used, it
  • Can send data over the Internet
  • This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance