Pricing Additional purchase may be required

Empower your team and delight your customers with a seamless support experience.
HelpDesk+ is a powerful integration between Microsoft Teams and Jira Service Management (JSM) that bridges the gap between your internal tools and your customer communication platform.
Here's how HelpDesk+ benefits your team:
- Effortless Support Requests: Customers can easily submit requests directly in Teams, eliminating the need to switch between applications.
- Streamlined Request Management: Agents can manage and respond to requests without leaving the Teams interface, improving efficiency and reducing context switching
- Improved Customer Satisfaction: Two-way conversation sync keeps everyone in the loop, leading to faster resolution times and happier customers
- Increased Agent Productivity: Agents can quickly create requests from direct messages, train users effectively, collaborate with other teams, and focus on resolving issues without distractions.
- Enhanced Performance: Response times and service level agreement (SLA) completion rates improve with features like auto-create, auto-respond, and smart search settings.
- Real-time Visibility: Monitor service desk queues and track progress directly within Teams, ensuring clear visibility and control.
HelpDesk+ is the perfect solution for organizations looking to:
- Improve communication and collaboration between support teams and customers.
- Increase agent productivity and efficiency.
- Enhance customer satisfaction and loyalty.
Ready to take your support experience to the next level?
Learn more about HelpDesk+ and see how it can transform your support operations on the HelpDesk+ for Microsoft Teams Help Center
Start your free trial of our companion app on the Atlassian Marketplace today.
Additional Resources
App capabilities
When this app is used, it
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.
At a glance





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