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Customer Service Analytics for Dynamics 365


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Get insights about your customer service performance, activities and active cases

Connect to your Microsoft Dynamics CRM account to get insights about your service cases, queues, activities and more. This content pack is designed specifically for customer service managers, providing details on service performance, active cases, and activities. Track service performance with metrics such as resolved cases count, average handling time, % of escalated cases, CSAT score etc. and get visibility into your active cases. The dashboard and report are built on top of a fully featured model, so you can explore and analyze your data as you need. Automatic data updates with Dynamics CRM Online helps to make the most informed and timely decisions.