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Helpshift - Support Analytics


3.6 (7)

Actionable analytics for mobile, in-app customer support with Helpshift and Power BI.

Automatically analyze and execute on your mobile SDK metadata collection. Helpshift Analytics offers comprehensive insights for customer support managers by providing the data necessary to optimize the support experience. These analytics include easy-to-understand dashboard overviews as well as detailed, in-depth reports. Efficiently analyze metrics such as CSAT, response and resolve times, as well as advanced volume and backlog analytics. Customer support managers can isolate and analyze key metrics by app name, platform, agent, tags, languages, and more. These analytics are fully-customizable.