A collection of reports which provide insight into ticket metrics for your Revelation helpdesk
The Revelation helpdesk template app allows managers and team leaders to analyze your Revelation ticket and asset data in Power BI.
You will securely connect the report data set to your instance of Revelation helpdesk using your public helpdesk URL and a Client ID / Passcode generated in the Revelation admin area (V20.9 or later).
The app has built-in reports that provides insight into your open ticket volumes, closed ticket statistics (last 6 months), staff closure performance, CSAT ratings and asset details. The report data set in the app can be used to create new reports or you can customize the existing reports and build dashboards with the various report elements to suit your needs. The report data is updated every night and is stored in Power BI.
This app requires an instance of Revelation helpdesk in order to display live data but you can also browse the reports using the sample data in the app. If you don't have a Revelation helpdesk instance you can sign up for a free 14 day trial here: https://bit.ly/2ZAho4U