https://store-images.s-microsoft.com/image/apps.62672.60c4444a-35a5-412b-9aa2-f3d27c16fb57.db1ad31f-878e-4883-9892-11be12216fa4.1a5dd8d3-47bf-4182-9bb3-028a7f756ba9

AI Omni-Channel Solution

by Bravent

Comprehensive Multichannel Intelligent Assistance solution based on Generative AI

AI Omni-channel Core offers automated support through digital channels such as WhatsApp, web chatbot, Smart Avatar, or Voice Bot. Starting from the common Core, it provides intelligent and contextual responses, personalized recommendations and direct integrations with internal systems such as CRMs, ERPs, billing platforms and knowledge bases.

With an omnichannel, multilingual, and user-centric approach, it improves the customer experience, reduces service times, and optimizes operational efficiency.

What are the Features of the Main Core?

  • Intelligent Document Search.
  • Conversational Generative AI.
  • Regulations and Safety.
  • Failure and Fallback Recovery.
  • 24/7 Customer Support.
  • Multilingual Support.
  • Personalized Recommendations.

How does Bravent AI Omni-Channel Solution work?

AI Omni-channel Core is released as an API service available for integrations. Additionally, the customer can activate one or more of the following interaction channels according to their needs. Each channel shares the capabilities of the core and can be freely combined. This allows for a scalable, adaptable and multilingual experience, with 24/7 attention and contextualized support.
The AVAILABLE CHANNELS are:

  • AI Whatsapp Assistant: Automated service channel via WhatsApp. It offers intelligent and personalized responses, multilingual support, recommendations based on profile and behavior, and integration with internal systems. Ideal for immediate and accessible care.

  • AI Chatbot Web: Conversational chatbot integrated into websites. It provides intelligent answers, RAG document search, multilingual support, personalized recommendations, and integration with enterprise systems. Improve customer experience and reduce operational costs.

  • Intelligent Avatar: Realistic avatars with generative AI for customer service, HR, technical support, and sales. They offer realistic real-time interaction with natural and fluid conversations, immediate and accurate responses. Adaptable style, slang, and tone. It has two modalities: Standard Avatar (Predefined voice, web integration) and Premium Avatar (Standard Avatar + personalized and trained image + personalized and trained voice, recordings in professional studio for two days).

  • Voice Bot Solution: AI-powered automated call channel that delivers a seamless conversational experience. Ideal for decongesting call centers, improving operational efficiency and increasing customer satisfaction. It has Fluid conversation in real time, Incoming/outgoing call management, Multilingual and Always-On, RAG (Retrieval-Augmented Generation) and it is based on Azure technology for scalability and security.

Bravent AI Omni-Channel Solution also has ADDITIONAL SERVICES that can be added to complement AI Omni-channel Core:
  • Advanced RAG
  • Sharepoint/OneDrive connection
  • Web Indexing
  • CRM Procedures Management
  • Inquiry and Bill Payment
  • Two-factor user authentication
  • Scaling to Human Care
  • Usage tracking
  • Evaluation of answers

Bravent SmartDoc benefits

  • Improving Customer Experience: Immediate, no-wait, personalized interaction.

  • Scalability and Adaptability: Ability to grow and integrate with new processes or technologies.

  • Increased Customer Loyalty: Users satisfied with fast and efficient service.

  • Expanded Digital Accessibility: Care anytime, anywhere.

  • Increased Management Efficiency: Automate repetitive tasks and reduce errors.

  • Reduced Operating Costs: Lessens the burden on human care facilities.


Your business will be deeply benefited from this solution

If you are looking for a flexible, integrated and scalable assistant, if you want to automate and ease customer attention, or if you would like to addapt assistance to different contexts or people, do not hesitate to contact us and FIND OUT THE DETAILS of this game-changing solution for your business.

At a glance

https://store-images.s-microsoft.com/image/apps.40906.60c4444a-35a5-412b-9aa2-f3d27c16fb57.db1ad31f-878e-4883-9892-11be12216fa4.56cc2147-e0f5-4111-8c57-09b23f7d82c2