Genpact SOP Unified AI Tool

Microsoft SOP Unified AI is an innovative platform designed to streamline and enhance the creation, approval, and dissemination of Standard Operating Procedures (SOPs) during knowledge transfer. By leveraging AI and machine learning, this platform transforms video and document content into structured SOPs, manages approval workflows, and provides intelligent query support to boost operational efficiency and onboarding.

Integrated AI Modules

• Knowledge Builder: Converts MP4 videos and documents into SOPs with around 80% accuracy.
• SOPflowscape: Manages multi-level approval workflows to ensure SOPs are validated and up-to-date.
• Knowledge Assist: A Microsoft Teams app that allows users to interactively query approved SOPs.

Key Features

• Video-to-SOP Conversion: Transforms video content into SOPs with high accuracy.
• Real-Time Integration: Ensures SOPs are current by integrating with SOP storage.
• Source Validation: References original documents to validate SOP content.
• Reporting Tools: Tracks adoption and usage metrics to measure SOP effectiveness.

Business Challenges Addressed

• Delayed Knowledge Transfer: Reduces time taken to transfer knowledge.
• Inconsistent Documentation: Ensures uniformity in SOP documentation.
• Inefficient Approval Processes: Streamlines approval workflows for faster SOP validation.
• Lack of Real-Time Knowledge Access: Provides immediate access to validated SOPs.
• Limited Visibility into SOP Effectiveness: Offers insights into SOP adoption and usage.

Technical Workflow

• SOP Creation: Utilizes AI and ML to extract information from videos and documents.
• Approval Workflows: Employs RPA-driven review and approval processes with real-time analytics.
• Knowledge Assist: Delivers natural language Q&A via Microsoft Teams to support faster employee onboarding.