Imagicle Contact Center

The Imagicle Contact Center solution for Microsoft Teams simplifies the work of agents and supervisors with an AI-powered, automated, and truly omnichannel workspace. Delivering an omnichannel console for seamless customer engagement across voice and digital channels. AI Virtual Receptionist and Agents to automate voice and digital conversations, with self-learning AI powered bots, and supervisor workspaces with real-time control of agents and queues, it has everything your business needs to kickstart a contact center through Teams with an easy-to-deploy integration.

And the Attendant Console profile is also suitable for receptionists, that need to transfer calls to colleagues, checking from the directory if they’re available (in the meantime, put current calls in park, so the waiting will be a pleasure for the customer), and then get back the call or directly transfer it with hotkeys or a simple drag & drop. It also lets operators know who’s calling with Caller ID, allows to check recording status, and it’s integrated with directories and CRM. Also available for visually impaired users and complete with Advanced Queueing and Auto Attendant, it’s the best choice for intuitive call handling on Teams.