TeamDynamix IT Service Management

TeamDynamix delivers a powerful, no‑code IT Service Management (ITSM) platform that’s built for agility with AI and automation at its core. Designed for organizations that need rapid time-to-value and minimal admin burden, TeamDynamix drives smarter service delivery with proven results. The solution has numerous awards including top of quadrant for Info-Tech, Gartner “Top Performer” designation.

Key Capabilities Across the Board
TeamDynamix supports the full lifecycle of IT service functions and expansion beyond IT to groups such as HR, Facilities, Marketing and more.

• Incident & Problem Management with ITIL-aligned hierarchy: service requests, incidents, problems, change, release, AI technician tools, and dashboards.
• Change & Release Management for streamlined coordination of updates, schedules, approvals, and communication tied to assets and projects.
• IT Asset Management (ITAM) featuring discovery, inventory tracking, CMDB/CI, and software usage tracking, lifecycle data, and device mapping.
• Self-Service Portal & Knowledge Base fully brandable, accessible (WCAG 2.0 AA compliant), and AI-enhanced—empowering users to self-serve and reducing ticket volume.

• AI Virtual Agents accessible via chat, Teams, Slack, SMS, or email, capable of natural-language searches, action initiation, and backend automation and integration.
• Workflow Automation offers drag-and-drop, no-code visual automation can be used to eliminate repetitive tasks like onboarding/offboarding, password resets, provisioning, and more.
• Enterprise Integration offers a hub with access to hundreds of applications across the for powerful AI Virtual Agents and automation: MS Office365, HRIS, Azure, Workday and more.

Low-Admin, High-Impact Deployment
Built as a no-code platform, TeamDynamix enables rapid deployment, easy configuration, and iterative evolution—with minimal technical or developer dependency. Teams can quickly adapt workflows, forms, and integrations as needs change.

Enterprise Service Management (ESM) Built In
Go beyond IT: TeamDynamix enables your organization to extend service management to HR, Facilities, Finance, Legal, Marketing, and more to establish a digital hub for service delivery across the enterprise.