Verint Open Platform

Verint’s cloud-native platform is purposefully designed to increase CX automation within the contact center, driving significant ROI and elevating CX. Verint Industry copilots offering provide you with a suite of AI-powered bots tailored to specific industries and use cases. These solutions help:

Contact Center Modernization: Build a future-ready contact center with AI-powered bots and through Verint’s unique, platformatic approach.

Employee and Agent Productivity: Enhance agent productivity & empowerment, enable smarter forecasting & scheduling, and ensure total quality with AI-powered WFE solutions.

Customer Insights & Intelligence: Quickly surface meaningful insights to lower costs, elevate CX, and inform your business of key trends and anomalies with interaction analytics software.

Customer Engagement: Give your customers the ability to reach out on their channel of choice with an omnichannel agent desktop.

Seamless Customer Service: Deploy Verint’s market-leading IVA, including single-click verticalized AI agents, to increase customer self-service.


Verint Industry copilots

Verint Industry copilots offering gives you a suite of AI-powered bots tailored to specific industries and use cases, enabling you to drive AI-powered workforce management, augment agent workflows, and increase self-service automation.


Offer includes:

-Channel Automation
-Digital channels
-BYOT (bring-your-own-channels)
-Verint Voice
-IVA (Intelligent Virtual Assistant)
-Callback
-Smart Transfer Bot
-Knowledge Automation Bot
-Real-Time Coaching Bot
-Wrap-Up Bot
-EDM Essentials Voice and Screen
-Quality Management
-Quality Bot
-Quality Compliance Remediation
-CX/EX Scoring Bot
-WFM
-Speech Analytics
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