Enhance the performance of your sales, service desk or customer support teams with 3CLogic's fully integrated Cloud Call Center and CTI solution (click-to-call, IVR, ACD, Skills-based-routing, dialer, speech analytics, etc.) for Microsoft Dynamics CRM. With the power of a consumer-grade offering designed to extend your Microsoft investment, drive intelligent agent and customer experiences, while enabling a Microsoft Dynamics-native administrative portal for ease-of-use.

Key Features

Automatic Call Distribution (ACD)
Microsoft Dynamics CRM embedded Interactive Voice Response (IVR)
Microsoft Dynamics CRM embedded contact center administrator experience
Predictive, Power, Progressive, and Preview Dialer
Inbound, Outbound, and Blended Telephony
Embedded Microsoft Click-to-Call and CTI
Microsoft Dynamics CRM automated screen-pops
Call and Screen Recording with automated activity posting to Microsoft Dynamics CRM
Configurable Skills-based Routing and/or Integration with Microsoft Dynamics CRM objects
Automatic Lead, Account, Contact, Case or Incident Retrieval
Voicemail Lead, Account, Contact, Case or Incident Generation
Call Transfer, Hold, Mute, and Conference
Text-to-Speech
Outbound SMS notifications or messages
Outbound SMS pre-defined templates
Dynamic Scripting
Microsoft Dynamics integrated real-time Dashboards and Wallboards
Supervisor Silent Monitor and Whisper
Integrated Reporting and Business Intelligence
IVR Analytics and Reporting
Speech Analytics and Sentiment Scoring
MS Teams integration
Pure Cloud or Hybrid Cloud Offering - allows for integration with existing on-premise infrastructure (Cisco or Avaya)

3CLogic CTI/Contact Center Solution

by 3CLogic