Build your own Automated Chat Support Agent with our Chatbot Automation Wizard
We offer Business-First solutions, using Microsoft robust BotFramework, to help automate, streamline and enhance your Customer & Employee Help Desk.
Our Help Desk solution will:
Reduce your Call Center costs.
Increase user satisfaction with faster ticket resolution times.
Allow efficient use of human resources to do complex “human-only” tasks, and let our Chatbot take care of support.
How It Works?
A Large cost on help desk call centers, is users who are experiencing technical difficulties, such as Internet not working properly, or their computer is malfuntioning.
Call center operators follow precise scripts to troubleshoot client’s issue, and here we take advantage of this and feed this script to a Chatbot to interact with the user.
Whether it is just suggesting fixes for Internet Settings configuration, or step-by-step Troubleshooting for computer or email issues.
Most of the times, issues are solved with a simple troubleshooting, and this way your call center is freed up to take care of more complex issues, and will have much higher issue resolution turnover.
