ALVAO IT Service Management


(15 ratings)

IT Service & Asset Management Integrated w/M365

ALVAO IT Service Management is a Microsoft-centric ITSM software, fully integrated with Outlook & Teams. It creates a seamless integration between Service Desk & Asset Management solution.

With ALVAO IT Service Management you gain:

  • Clear user interface and an intuitive tool
  • Great onboarding, technical support, customer engagement
  • Conformance with international ITIL service delivery standards
  • Quick and easy asset records
  • A clear tree structure for easy sorting
  • Easy extension of asset records in the ERP system or others
  • Auditing HW and SW using IoT, with code scanners, and a web interface for staff

Service Desk

A friendly interface for requesters & a powerful tool for internal IT services teams. ALVAO Service Desk provides a single point of contact for all in-company requests. The IT team gains an overview of workloads, clear priorities and improved communication. With Microsoft Outlook integration you can address request resolution without ever leaving your favorite email client.

“Thanks to ALVAO Service Desk, requests are resolved faster from days to hours. With ALVAO, we can complete our tasks in less time and with greater efficiency.” Olga Klapstova, University of Pardubice

Asset Management

Alvao provides you with an overall picture of every device throughout its lifecycle. Know exactly what assets you have, whose responsibility they are and where each is located. An overall picture of each and every device, from acquisition to disposal, all in one place. No more hunting down, losing things, being unsure.

„ALVAO is very well thought out as a product. It helps me a lot in managing my department.“ Marian Podmajersky, ​Operation centre of the Emergency ​Medical Service Slovakia​

Leverage ITSM best practices verified by Axelos and Pink Elephant

Alvao has ITIL certification from both Axelos and Pink Elephant. Take advantage of the know-how built into Alvao’s solution. Only 4 other companies worldwide have this level of certification.

Tuned to the Microsoft platform

Our customers have invested in Microsoft infrastructure, with us they can capitalize on this investment. Thanks to the system’s full integration into the Microsoft platform there is no duplication needed. You can work with the application directly in Outlook.

  • Microsoft Outlook
  • Microsoft Teams
  • Microsoft 365
  • Azure DevOps
  • Power BI
  • SharePoint
  • and more


  • ITSM toolset designed for Microsoft 365
  • 25 years on the market
  • 1000+ implementations
  • Diverse industry expertise​

Get your IT Service Desk and Asset Management solution by clicking on 'Get It Now', with your 30 days trial.

At a glance