ProcMATE: Process Automation Simplified ProcMATE: Process Automation Simplified

Empowers customer facing organizations with a BPM toolset that can be used to modernise and automate the customer acquisitions and service processes with a view of optimizing costs and improving efficiencies.

It automates business processes and use the underlying machine learning layer to continuously monitor the transactions thus helping the customer by providing real time eligibility of loans and credit approvals. A customer can be engaged using Chabot, SMS, twitter, Facebook, WhatsApp, LinkedIn, etc. ProcMATE can be further easily integrated with several other enterprise systems or CRM if required.

Typical modern industry challenges:

Conversion time adds to customer drop-offs
No real-time eligibility check leads to an experience which is not optimal
Mis-selling is prevalent due to non guided flows

ProcMATE : Process Automation Simplified brings the Organizations/sales team closure to Customers by automating customer centric business processes in a channel where your customers are present.

Prominent features

Multi-channel Customer centric Business Process Automation
- Hybrid Conversational Engine
- Edge Analytics
- Congnitive Workflow
Digital Middleware for Enterprise
Guided flows leads to a better product-profile match
Enable customers to connect and engage across channels of choice improving stickiness

Benefits Delivered

Digital and Social channels lead to exponential reach
Companies optimize cost by automating the business process
Improvise on the efficiencies

Measures

Cost optimization
Conversion quality
Percentage opting for self-service mode

Value Proposition:

Automate Customer Acquisition Journey
- Interactive Banner Ads
- Lead Engagement & Classification
Automate Customer Service Journey
- Feedback & Survey
- Ticket Logging and Tracking
- Customer Service

In nutshell ProcMATE: Process Automation Simplified promises

High Quality leads
More Conversions
More Sales
Faster processing time
Quicker Issue Resolution
Lesser Overall Cost

Use Cases Applicable For Any Domain

Lead Engagement

Connect
Assess
Process
Act
Handoff to CRM

Customer Onboarding

Start Conversation
Qualify Prospect’s eligibility
Data Collection
Document Collection
Handoff to CRM

Customer Servicing

Start Conversation
Ticket Logging
Automated Resolution
Real Time Update
Manual Handoff

ProcMATE- Business Process Automation Simplified

by Compusoft