Maison - Sales Force & Services Automation for ISPs
by Maison Consulting & Solutions
ISPs Automated Sales Force Solution
It is a comprehensive Sales Force and Services Automation platform for ISPs, Cloud Solution Providers and other companies in the same industry. With our platform, ISPs can easily manage and track their entire sales cycle, from customer management to service requests, proposals, service orders, and deployments.
The customer management feature allows ISPs to easily manage and view customer profiles and their interactions with the company. The service request forms feature allows customers to easily submit service requests and track their status. Proposals feature is used to create and manage proposal documents, and service orders allows to create, manage, and track service orders. Deployments feature allows ISPs to track the status of service deployments.
It also includes a comprehensive customer service feature that allows ISPs to manage and resolve customer complaints and inquiries through an integrated ticket management system, which includes auto routing to the relevant department. This improves the customer experience and helps ISPs to maintain customer satisfaction.
Key features include:
- Customer Management: Allows ISPs to easily manage and view customer profiles and their interactions with the company.
- Service Request Forms: Allows customers to easily submit service requests and track their status.
- Proposals: Create and manage proposal documents
- Service Orders: Create, manage, and track service orders
- Deployments: Track the status of service deployments
- Customer Services: Ticket Management, Ticket creation with reference transaction and auto routing to relevant department
- Integration: Custom Portal
- Reporting and Analytics: Our solution includes robust reporting and analytics capabilities, allowing ISPs to track and analyze sales performance, identify areas for improvement, and make data-driven decisions.
- Lead Management: Automate the lead management process and effectively manage leads, track their status, and assign them to the right team members.
- Mobile-Friendly: Our platform is designed to be mobile-friendly, so sales reps can access and update their sales data on the go.
- Integration with CRM systems: allows to sync customer data with existing CRM systems to provide an efficient way to manage customer interactions and sales process.
- Secure and Scalable: The solution is designed to be secure, protecting sensitive customer data, and can scale to meet the needs of large ISPs as well as SMEs.
- Real-time monitoring: Real-time monitoring of customer services tickets which allows to identify potential issues before they become critical and improve the customer experience.
Our solution streamlines the sales process and services for ISPs, allows them to track ROI of deals and provides real-time responses to customer complaints, improves customer experience, and helps ISPs to make data-driven decisions to increase profitability.