HOPEX Business Process Analysis

We provide Business Analysts and Process Owners with business process management (BPM) software that helps organizations understand how they operate and how to optimize and transform business processes for continuous improvements.

Understand where breakdowns occur by connecting business, risk, data, and IT perspectives with a team collaboration tool that enable you to pinpoint where/how problems exist and identify burgeoning issues. Use a customer lens to simulate scenarios and design effective processes that help the organization achieve operational excellence with our BPM tool.

Benefits

• Improve business efficiency
  Model, analyze and simulate business processes to improve business efficiency and support new business models
• Deliver superior customer experience
  Map customer journeys to design optimal processes and deliver superior customer experience
• Ensure compliance with policies and regulations
  Maintain business process models in a single repository, identify areas of concerns, and improve operations to drive compliance initiatives

Key features

• Streamline the creation of your business processes with Business Process Design
  Automatically generate diagrams from tables. Simply enter your data into a table, click the render button and you’ll automatically see the process modeled in diagram form.
  Leverage out-of-the-box workflows. Drive efficiency and collaboration at the same time using out-of-the box workflows to manage approvals and change requests.
  Build a central business process repository Realize the benefits of a single source of truth where teams across the organization can access the same data sets for decision-making.
  
• Simulate various scenarios with Process Simulation
  Simulate process scenarios based on time, cost, and resources, Use statistical models to simulate time and cost parameters and get reports to analyze process performance.
  Detect issues. Use a visual representation to easily spot issues (e.g., delays, high cost, over and under resource utilization, etc.) and share results.
  Conduct multiple “what-if” scenarios. Run simulations on various scenarios based on time, cost, and resources and easily compare two scenarios to select the best one.
• Improve customer experience with Customer Process Mapping
  Map persona-based customer journeys. Enter your persona data into a table and at a click of a button, convert into a customer journey map.
  Measure customer satisfaction. Rate touchpoints based on a set of criteria at different times and get reports to understand customer satisfaction.
  Connect touchpoints to underlying processes and business capabilities. Link touchpoints to the organization’s internal processes and business capabilities and check to see how they support the customer journey.
  Design customer-centric processes. Map processes that need to evolve to improve customer satisfaction.

• Identify areas of concern and drive compliance initiatives with Risk Mapping
  Map risks on process diagrams. Visually map risks on your process models and connect them to operations and entities.
  Assess risk. Perform risk assessments and identify which operations should be monitored.
  Implement controls to mitigate risks associated to processes. Define the strategy for each risk, especially the implementation of new controls.