by TC&C

Compliance recording and analyzing for unified collaboration

TC&C’s mission is to create technology for collaboration and compliance, via providing solutions that can bridge the gap between operating an extensive customer service and legislations. CARIN is a compliance focused solution to record, analyze and archive interactions. CARIN provides not only recording multiple modes of communication, high volume processing, efficient multi-site support, secured data access and a high-availability option but also unique features such as analyzing calls with AI-driven analytic features.

CARIN can be the potential right choice for a wide range of industries due to its reliable and scalable architecture and its extensive integration possibilities. The system seamlessly matches with the standard call center devices, analytic and reporting applications, CRM and SAP systems.

For Financial Institutions: Several legislative requirements target asset protection and fraud detection for the protection of customers and for a legal and transparent global financial environment. CARIN is a web-based recording application that not only ensures compliance but enables users to utilize recorded data in a compliant manner.

For Call Centers: Optimize customer experience through demand-oriented communication capture. Unified administration enables efficient and coherent workflow, which is supplemented by AI-boosted analytic features, such as sentiment analysis, translation, transcription and deepfake detection engines can greatly elevate voice experience and increase customer engagement.

For Trading Floors: Trading floors require special call center-like features and capabilities when it comes to call handling, free seating, and call barging. CARIN’s compatibility with the BT and C9 platforms results in an extensive application for traders both on-prem and in the cloud.

For Educational Institutions: CARIN LectureCorder is a recorder specialized for the demands and necessities of distance learning.
- Automated recording processes
- Recording of Microsoft Teams, Webex and Zoom
- Unified administration and file formats for seamless post-processing.

At a glance