Intelligent Employee Experience

by Pricewaterhousecoopers LLP

PwC creates human-led, tech-enabled employee experience enhanced by AI to drive business outcomes.

Putting AI to work for you

Drive bold intelligent employee experience outcomes with PwC

Does your employee experience invite, empower and inspire?

Employees have fundamentally changed their relationship with work, their expectations of leaders and their loyalty to employers. From transactional to relationship-driven; from fixed hours to flex; today’s employees are working for purpose, not only pay.

PwC helps leaders shape the AI experience employees want, powered by the right technology to help drive the business outcomes you expect.

PwC puts people at the center to create human-led, tech-enabled experiences – enhanced by AI – that eliminate mundane tasks to increase job satisfaction, unleash the creativity needed for breakthrough innovation and improve employee satisfaction and productivity.

PwC provides a lifecycle of offerings from ideation to execution:

✅Discovering and mapping client challenges
✅Conducting assessments and collaborative proof-of-value workshops
✅Preparing workforce and building skills for employees
✅Executing delivery integration and deployment

Amplify the end-to-end Intelligent Employee Experience
From the front line to the C-suite, PwC is putting AI to work for you with industry use cases already producing meaningful business outcomes. Per Microsoft’s 2023 Work Trend Index:
  • 82% - of business leaders say employees they hire will need new skills to be prepared for the growth of AI
  • 70% - of leaders and employees would delegate as much work as possible to AI to lessen their workloads
  • 33% - of leaders and employees value producing high-quality work in half the time with AI
  • 31% - of business leaders say increased productivity, not headcount reduction, would be AI's greatest value
Your employee experience strategy, powered by PwC + Microsoft
Together, PwC and Microsoft are helping transform the employee experience. PwC combines deep industry and capability experience, powered by AI, alongside Microsoft’s intelligent modern work solutions, from Microsoft 365 to Copilot, Teams, Power Platform, Azure OpenAI and Viva to create the outcomes you expect. Transform your existing employee tech stack by offering a single-pane-of-glass experience for your people.
PwC creates role-based experiences that engage employees and produce business outcomes that:
✅Transform the way sales teams work
✅Simplify an immersive tech experience for frontline staff
✅Enhance learning and onboarding with AR/VR
✅Elevate the workplace tech experience with M365
For a worldwide customer with 1M+ employees, PwC aimed to remove barriers for frontline workers and store employees so they were better connected, more engaged and able to complete daily tasks more easily. The approach:
  • Assessment to understand collaboration needs, existing solutions and the desired employee experience aligned with people priorities
  • Alignment with industry-leading vendors to help design a connected single pane of glass solution for frontline workers
  • Implementation of technology to help drive the intelligent employee experience forward with a path to future success
Build a future-ready employee experience strategy
Building a future-ready employee experience strategy that involves anticipating and adapting to the changing needs and expectations of employees in the evolving workplace. Here are key steps to developing such a strategy:
✅Define the intelligent employee experience and AI strategy based your employees’ needs and organizational goals, and considering your existing digital ecosystem
✅Embrace digital transformation to enable greater productivity, flexibility and work-life balance through a seamless and integrated platform
✅Foster a culture of continuous learning with digitally enabled tools, encouraging employees to develop new skills, learn and grow
✅Enhance communication and collaboration, cultivating engagement and community, promoting safety and well-being and embracing diversity, equity and inclusion
Put AI to work for you
PwC is reimagining the way we work with AI to drive positive employee experiences that will help organizations make better decisions, improve employee satisfaction and improve leadership engagement with their teams. PwC can enable AI-driven outcomes such as:
✅Improving frontline worker and store manager experiences
✅Improving HR insights and survey data to reflect sentiment
✅Driving organizational OKR and KPI goals
✅Improving employee / manager / team connections
As a leader in the responsible application of AI, PwC can help you mitigate risks and implement AI safely. Our Responsible AI Toolkit and Framework delivers a strong governance model and controlled environment that develops AI capabilities for your workforce, securely.

At a glance