TeamsDesk
by Query Minds LLC
Modern help desk for IT, HR, and ops — submit, track, and resolve tickets in Teams.
Help desk to create and manage support tickets.
TeamsDesk is a powerful and user-friendly help desk solution designed natively for Microsoft Teams. It helps IT, HR, facilities, and internal support teams streamline service requests without leaving the Teams environment.
Supported clients: Microsoft Teams (desktop, web, and mobile)
With TeamsDesk, users can:
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Submit tickets directly in Teams through an intuitive personal tab
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Track requests with real-time status updates and notifications
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Collaborate with agents using comments and file attachments
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Gain insights with KPIs and workload trends
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Customize categories, fields, and workflows to match your process
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Integrate with Microsoft 365 services, including Outlook-based email intake
Target audience:
IT service desks, HR/People Ops, Facilities, and internal support teams serving employees.
Requirements and limitations:
Requires an active Microsoft 365 work or school account to sign in.
Teams admin consent may be required on first install to enable single sign-on and Microsoft Graph permissions.
Provides a personal app experience in Teams.
Some admin configuration (for example, mailbox connections) may open in a web view surfaced from within the Teams app. Any workflows outside Teams are optional and clearly separate from in-Teams functionality.
Getting started and support:
Sign up: Install in Microsoft Teams and sign in with your work account.
Get started: https://teamsdesk.queryminds.com/
Publisher documentation (for admins): https://teamsdesk.queryminds.com/docs/admin
Help / Support: https://teamsdesk.queryminds.com/#contact
Contact us / Book a demo: https://teamsdesk.queryminds.com/demo/
By bringing help desk capabilities directly into Microsoft Teams, TeamsDesk improves productivity and transparency for employees and agents.