Revers.io | After-sales PLM
by Revers.io
A return and warranty management PLM platform for e-commerce and retail businesses
After-sales services are often the last link in the shopping experience, with little or no optimization on the part of retailers, impacting customer satisfaction and representing significant operational costs.
Revers.io is the omnichannel product lifecycle management platform that connects all the stakeholders into a single source of truth. Our mission is to help simplify the after-sales experience for both customers and employees, supporting our customers in their digital transformation, while reducing their operational costs and environmental footprint.
Facilitate the return process for your customers using selfcare to transform a potentially negative experience into a loyalty lever. Our SaaS platform enables instant processing of return requests and provides customers with complete automation and traceability of their after-sales process.
Unload your customer service, automates tasks and centralize data connecting to your partners for reliable and rapid responses, real-time tracking and cost reduction. Get a 360° view on your returns and focus on what really matters: customer satisfaction.
Develop your second-life business thanks to your returns, reduce your carbon footprint by optimizing your logistics flows and improving repair management
Key features
Create omnichannel service requests and track them
Manage your rules and workflow engine
Automate your business process management
Use AI for diagnosis, estimation and intervention reporting
Connect with your suppliers and service centers
Automate RMA requests and collect credit notes
Manage parts catalog, inventory, orders and deliveries
Benefit from third-party system integrations.
Key benefits
Enhance the experience of your customers
Unload your customer service through automation
Enhance service quality through collected data
Optimize repair times and costs
Develop your second-life business thanks to your returns.
What our customers say
"Thanks to Revers.io, we've digitized and streamlined administrative procedures with our suppliers, ensuring complete traceability throughout the return process. This platform allows us to save time, boost productivity, and enhance the after-sales experience for our customers''. Fnac-Darty
"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself." Carrefour
"Revers.io offers a selfcare interface and an omnichannel experience, ensuring our customers enjoy a seamless journey, no matter the circumstance. This simplifies both customer and employee experiences in our after-sales service processes." Maisons du Monde
About Revers.io
Revers.io specializes in managing complex reverse logistics and warranty processes. Through its SaaS platform, the company enables immediate processing of after-sales requests. With complete automation and traceability of the logistics chain, our platform simplifies after-sales management for both consumers and employees. We're connected to all operational stakeholders, including carriers, manufacturers, logisticians, repairers, and spare parts providers, ensuring swift and automated after-sales operations.
Take your product life management to the next level and start improving your customer experience today by clicking Get it now in the top left corner.