SymphonyAI Summit IT Service Management (ITSM)

by SymphonyAI Summit

(50 ratings)

AI powered digital workflow management platform

SymphonyAI Summit is a market-leading artificial intelligence-driven IT and Enterprise Service Management Solution that integrates IT Service Management (ITSM), Enterprise Service Management (ESM), IT Asset Management (ITAM), AI-driven Digital Agent, and Service Automation in a single easy-to-use software suite.

Summit transforms the way enterprises work by offering consumer-grade, responsive digital workflow empowering employees with any time, anywhere service experience.

Summit’s single service portal connects people, functions, and systems to accelerate business processes and enhance productivity.

Deployable on Summit cloud or customer’s Microsoft Azure instance, Summit helps enterprises to dramatically reduce the cost and complexity of IT Management while improving efficiency, productivity, practicability, and control.

Key business value metrics:

• Exceptional user experience with omnichannel engagement and self-service options

• Next Generation, AI-driven, a multi-tenant platform with enterprise-grade scalability

• Rapid roll-out of new services and workflows at lightning speed

• Up to 50% faster resolution of service requests using AI and automation

• Faster implementation using low/no-code solution

• Up to 30% improvement in CSAT

• Provide 24/7 service desk experience to end-users.

• Powerful reports and dashboard for deeper insights

At a glance