https://store-images.s-microsoft.com/image/apps.46482.10b18d72-d21f-44f9-b727-80538946b8dd.de86e2d2-49d5-4ce8-a601-caddc0f2b428.e3bd58a4-746f-4740-a7ec-d18e6b64e3a9

Worktual Contact Centre for Dynamics365

by WORKTUAL LIMITED

Enable seamless customer engagement through call, chat, and email channels directly within Microsoft

Integrating with Worktual, Microsoft Dynamics 365 allows direct communication with the customers which offers the ability to click to call, send SMS, email and chat to the customers from the Worktual.

With Worktual Contact Centre you can:

1. User can chat / call with the customers directly using Worktual application from Microsoft Dynamics 365.
2. User can handle the overall customer journey based on conversations from omnichannel such as Call, Email, SMS, Facebook, Instagram, WhatsApp and chatbot.
3. User can use a "click to call" features from Microsoft Dynamics 365.
4. Customer Conversation from any channel may transfer between the Agent, Supervisor (or) Admin.
5. User can create activity after ending the disposition status from Worktual and it creates a contact activity from Microsoft Dynamics 365.

At a glance

https://store-images.s-microsoft.com/image/apps.27532.10b18d72-d21f-44f9-b727-80538946b8dd.de86e2d2-49d5-4ce8-a601-caddc0f2b428.65022e2b-53cf-42f6-8dfc-3f9739430434
https://store-images.s-microsoft.com/image/apps.38413.10b18d72-d21f-44f9-b727-80538946b8dd.de86e2d2-49d5-4ce8-a601-caddc0f2b428.b5465f56-120e-4f87-8d95-359c8567f173
https://store-images.s-microsoft.com/image/apps.38258.10b18d72-d21f-44f9-b727-80538946b8dd.de86e2d2-49d5-4ce8-a601-caddc0f2b428.315a7a8d-7643-48b1-91e4-d20f4a0de38d
https://store-images.s-microsoft.com/image/apps.26371.10b18d72-d21f-44f9-b727-80538946b8dd.de86e2d2-49d5-4ce8-a601-caddc0f2b428.a2bba632-5aba-4524-b494-a9cad51d1358
https://store-images.s-microsoft.com/image/apps.45534.10b18d72-d21f-44f9-b727-80538946b8dd.de86e2d2-49d5-4ce8-a601-caddc0f2b428.1c8e88bd-734f-4b15-ae04-95734ffd53e2