Wysdom is the most mature full-stack virtual assistant platform that uses machine intelligence for customer journey management over social, web chat, voice, and smart home devices.
Wysdom gives businesses a powerful new way to connect to customers, answer questions, complete purchases, and transact anytime, using natural language.
PRODUCTS:
Wysdom Answers powers Wysdom’s cognitive search products on the web, app, and internal CRM. A customer can ask questions using natural language and Wysdom returns answers that are fully personalized to that customer and the context on-hand.
Wysdom Conversations powers Wysdom’s chat, delivered through Facebook Messenger, Twitter, web chat, Google Assistant, Alexa, and other channels. This includes small talk and complex multi-step workflows, and provides seamless escalation to live agents where necessary.
Wysdom Navigator revolutionizes human-machine interaction by combining interactive conversations with rich content. Wysdom Navigator allows customers to receive answers to questions and transact more visually, using content to explain concepts and complete customer journeys through a website or app.
EXPERIENCE:
With 4 years of operational experience, Wysdom provides the framework, the tools, and a massive AI training data corpus to get you started immediately. An experienced team of AI experts is available to continuously train the system, ensuring you provide the best customer experience in whatever channel your customers choose.
Our unique Cognitive Data Exchange is updated every day with activity from over 30 million end-users and boasts the top 190,000+ questions, 4,600+ intents and is growing every day.
BENEFITS:
Get to market faster: Access the massive cognitive data library with hundreds of thousands of known questions
Grow revenue: Increase cart efficiency and conversion
Drastically reduce call volume: Reduce escalations to agents with Wysdom's winning success rate
Increase your customer satisfaction: Deliver support where your customers want it, across all your digital channels
