ZineOne’s Intelligent Customer Engagement enables business users to understand and respond in-the-moment with relevant 1:1 customer engagements.  Recognized by Gartner as a “Cool Vendor,” ZineOne’s Intelligent Customer Engagement platform has positioned the company as a leading AI personalization provider for retailers that is already delivering nearly $1 billion dollars in new revenue for its customers. The patent-pending platform and its continuously learning models provide insights into each and every visitor across digital and physical channels while delivering dynamic contextual customer experiences in key moments to delight customers, foster loyalty, and increase revenue. 

Key capabilities of the ZineOne Intelligent Customer Engagement (ICE) platform:

• Patent-pending ML models-Accurate and customized ML models in a fraction of the time so you can provide intelligent customer experiences to your visitors while the engagement is still relevant
• Intelligence in motion - We provide scalable, in-the-moment interactions so you can operate on data in motion
• True omnichannel - We help you meet customers wherever they are and however they want by connecting the digital with the physical world including channels such as the website, mobile, social, ATM, POS, chatbots, kiosks, and on-site
• Scalable personalization - Tackle the challenge of scaling your personalization efforts all the way to a segment of one person
• Secure and compliant - The ICE platform is secure, compliant, and respects data privacy.

Customer Benefits

• Up to 90% intent prediction accuracy by the 5th click or tap
• 12% net revenue lift with real-time interactions
• Up to 20% increase in transaction completion rates by capturing transactions that were previously abandoned when visitors moved from channel to channel
• 3x more click-through rates than with traditional methods with hyper-targeted interactions across channels
• Effortless Implementation
• Codeless integration
• SaaS-based deployment
• Low developer burden
• SDKs for Android, iOS, Windows, HTML5, JavaScript, and Cordova