Digital Workplace - Frontline offer

Frontline workers are the backbone of many industries, such as retail, hospitality, manufacturing, and healthcare. They interact with customers, operate machines, handle inventory, and perform essential tasks.

However, they often face challenges such as lack of access to information, communication, and training, as well as low engagement and productivity.

Frontline Digital Transformation is a service that aims to empower frontline workers with the tools and resources they need to succeed in their roles. It leverages the power of Microsoft technologies, such us, Dynamics 365, Microsoft 365, and Power Platform, to provide frontline workers with the following competencies:

• Communication and collaboration: Frontline workers can stay connected with their managers and peers, share best practices, and access relevant information through Microsoft Teams and Viva Engage.
• Training and development: Frontline workers can access personalized and engaging learning content, track their progress, and earn certifications and badges.
• Task management: Frontline workers can streamline their workflows, prioritize their tasks, and automate repetitive processes with Power Automate in Microsoft Teams.
• Performance and wellbeing: Frontline workers can monitor their performance, receive feedback and recognition, and access wellbeing resources and support using Microsoft 365 for Frontline.

Imagine a workforce who are engaged in their work, are ambitious to succeed and have the knowledge to do so, they deliver top-level customer experiences, and have the right channels for feedback when something isn’t working. Transforming your frontline workforce to be more inclusive of those workers who aren’t at a desk every day, will reap several benefits for the business.

• CONNECTED PEOPLE: A connected frontline workforce shortens the feedback loops with customers, processes, and inefficiencies. The sense of community builds informal knowledge transfer.
• INFORMED DECISION MAKING: Reducing duplicate and contradictory information brings greater employee engagement in activities and increased productivity.
• SECURE TECHNOLOGY: Having a well thought out Digital Workplace that empowers your frontline employees will secure the organisations data, reducing the use of “guerrilla” technologies such as Facebook and WhatsApp.
• EFFICIENT PROCESSES: A reduction in inefficient and repetitive tasks through automation will increase productivity, freeing up employees to deliver on tasks which cannot be automated.
• SATISFIED CUSTOMERS: Increased customer satisfaction leads to greater growth of the organisation. Happy employees and happy customers go hand in hand to deliver wide ranging benefits for the organisation.
• SUSTAINABLE OPERATIONS: Digitally connecting frontline workers can reduce the need for physical resources and real-time data collection and analysis enable smarter, eco-friendly decision-making.

Frontline Digital Transformation brings benefits to the following industries with large, growing, but disconnected workforces.

• Retail: Frontline workers can enhance customer experience, optimize store operations, and increase sales and loyalty.
• Hospitality: Frontline workers can deliver personalized service, improve guest satisfaction, and streamline hotel operations.
• Manufacturing: Frontline workers can improve quality, safety, and efficiency, and accelerate innovation and digital transformation.
• Healthcare: Frontline workers can provide better care, improve patient outcomes, and reduce costs and risks.

As an initial touchpoint, we offer a 2-hour free briefing call to introduce our capabilities and understand your organisational needs.

Terms, conditions, duration, and pricing are custom to each engagement.