Managed Services Provider

Comprehensive Managed IT Services - Your Technology Partner for Growth Service Summary Transform your business with our enterprise-grade managed IT services designed specifically for organizations leveraging Microsoft technologies. Our comprehensive solution combines 24/7/365 monitoring, proactive security management, and expert technical support to keep your business running smoothly while you focus on what matters most - growing your company. SkyTerra delivers seamless integration with your existing Microsoft ecosystem, from Azure infrastructure to Microsoft 365 productivity suites. Our "follow-the-sun" support model ensures your critical systems are always protected, monitored, and optimized by certified professionals across North America. Experience the peace of mind that comes with having a dedicated team of IT experts managing your technology infrastructure, security posture, and user experience - all while reducing costs and eliminating the complexity of managing multiple vendors.

Immediate Setup & Onboarding (Weeks 1-6): Complete IT environment discovery and documentation RMM agent deployment and monitoring setup Microsoft Sentinel SIEM and Azure Lighthouse configuration Security training implementation Patching policies and maintenance windows Privileged identity management (PIM) account creation

Ongoing Managed Services: 24/7/365 Help Desk with guaranteed response times Proactive Monitoring for servers, workstations, and network infrastructure Automated Patch Management with testing and deployment scheduling Security Management including Microsoft Defender suite and incident response User Support for onboarding, offboarding, and daily technical assistance

Strategic Reporting & Planning: Monthly status reports with KPI analysis Quarterly business reviews and technology planning Annual budget planning with cost optimization Compliance reporting for cybersecurity posture

Microsoft Services: Azure infrastructure monitoring and optimization Microsoft 365 administration (Exchange, SharePoint, Teams) Endpoint management through Intune and Autopilot Identity & access management with Microsoft Entra ID

Security & Compliance: Continuous security monitoring with Microsoft Sentinel Monthly phishing simulations and training Vulnerability assessments and remediation Incident response with documented procedures

Always-On Protection & Monitoring 24/7 monitoring with immediate response to critical issues.

Enterprise-Grade Security Without the Cost Complete cybersecurity protection with Microsoft Defender management, security training, and SIEM monitoring.

Proactive Technology Management Automated patch management, strategic planning, and continuous optimization.

Seamless Integration Expertise Ensuring optimal configuration and management across your entire Microsoft ecosystem.