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TelephoneIntegration

mscrm-addons.com
Connect Dynamics 365 to your phone to get Click-2-Dial, Caller-recognition, Screen-Pops and more

Whether it's about having all calls tracked in Microsoft Dynamics 365 or just about making dialing out of CRM more easy - There is a lot of value of having your phone system connected to your CRM environment.

Our solution allows for outgoing calls to be started from within CRM by clicking on the new “call number-button” placed in the CRM-menu or on the number itself. For Incoming calls it provides caller recognition, screen-pops and automated creation of CRM records like phone activities or leads!

Additional features like power-dialing, call-statistics and chat integration complete our powerful CTI.

Have a look at the capabilities of TI at a glance:

  • Supports TAPI (Cisco, Avaya, Siemens, Alcatel, Asterisk and many more TAPI drivers), Skype for Business/Lync, interactive intelligence systems for outgoing calls, RingCentral (Voice over IP), SDK
  • Screen pop-ups and caller recognition
  • Click-2-Dial
  • Auto-create CRM activities and records
  • Power-Dialer
  • Call Statistics and Analytics in CRM Dashboards
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