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Provance ITSM

Provance ITSM
IT Service Management powered by Microsoft Dynamics® 365.
Provance IT Service Management extends the powerful and intuitive Microsoft Dynamics™ 365 platform, turning it into a flexible and cost-effective IT Service and IT Asset Management solution. Powered by Dynamics and with native Integration to Office 365™, Provance ITSM is optimized for use with Microsoft cloud solutions and System Center, letting you capitalize on your existing investments and the familiarity of Microsoft productivity and management tools. As a PinkVerify certified solution for 11 ITIL processes, Provance ITSM let you leverage built-in best practices to streamline service processes without compromising user experience for agents or customers. Features: • Incident Management, Change Management, Service Request Fulfillment and Problem Management • IT Asset Management, SLA Management, Knowledge Management, Release and Deployment Management • Built in best-practices—PinkVerify certified for 11 ITIL® processes • Integration with Office 365, PowerBI, Visual Studio Team Services, Operations Management Suite, Active Directory and System Center • Configurable self-service portal • Code-free configuration—no development skills required • Easily configurable to non-ITSM workloads Provance is a Microsoft Gold Certified Partner.
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