Delighted Connector

Delighted is such an easy-to-use platform and very intuitive. NPS is very important to our company goals so we demo the surveys a lot internally to stakeholders. A feature that I like a lot in Delighted is the metrics and reporting. It's so easy to filter the metrics to see where responses are coming from and if needed, delete the test responses so that we don't inflate our NPS during internal demos.

I wish that customizing where web surveys displayed was easier to manage inside the app. Dev resources are needed to set it up but it would be really cool if this could be managed inside the Delighted without needing additional code.

Delighted is great for NPS and CSAT surveys! I love the new G2 integration as well to help collect reviews in a frictionless way.

We love that our customers get a short, simple survey where they can choose to provide additional details if they'd like. They're more likely to respond, since it's quick and easy.

It would be great to send more surveys each month for the same cost.

We wanted to know what our customers thought of their experience with us, and now we're getting direct information from them daily.

The ease of use. The platform is incredibly easy to navigate and learn as you go. I also like that I always get a quick repsponse from their customer support team and their answers are always helpful. It's easy to integrate with Slack, for example, so when we get a survey response from a customer we can see it in Slack. It also allows us to easily report on our survey results each time we send out a survey and compare results from a prevois period.

It is hard to think of what we would like Delighted to improve. I think there could be more features for reporting to help show us our results year over year.

Delighted helps us send CSAT surveys to all our industry partners at least twice a year and then track the progress of our results and response rate.

Easy to use, reporting and dashboard is easy to understand. Love that you can send the survey out in multiple ways. Online help articles are super easy

the integrations are not the best, but they exist. I wish you could have a link and email generated by person automatically so if the email bounces the same survey/contact would exist with the link Since multiple teams want to use Delighted, the scores land in only one spot in Salesforce to then head into Catalyst. This means when our Support team uses it for CSAT, the NPS Scores get messed up. It feels like CSAT and NPS can't run at the same time unless it's done solely in Delighted.

NPS and CSAT management

Just like the title says. Minimal effort , comprehensive survey creation, easy to use. Complete with pre generated questions and/or supply your own. Highly recommended.

I have yet to come across anything. Works exactly as I need it to.

I dont have to come up with well worded questions.

In my quest for the perfect survey provider, Delighted emerged as a true gem. Unlike other platforms I've tested, Delighted offers a remarkable range of services that genuinely blew me away. What sets Delighted apart is their intuitively designed templates, which not only make survey creation a cinch but also allow for effortless customization. The efficiency of their compiling system and the instant connectivity to various channels elevate the user experience to a whole new level.

The absence of detailed reports and insights results in manual effort to obtain the necessary information.

Being able to generate and create quick surveys seamlessly has saved me a great amount of time.

I like that customers can self categorise the reasons for happiness or unhappiness - makes it easier for the support team to take ownership over a customers potential issue.

I dislike that in the reporting section if you have edited the survey that all previous edits sit in the reporting section making it difficult to snapshot a clear picture.

Allows customer to self categorise their feedback which allows us to direct to the relevant teams to offer customers support. It also integrates well with TrustPilot.

The drag and drop interface makes it very easy to use. We used to use Google Surveys but the interface was horrible which made it take longer for us to design and deploy surveys. Delighted is awesome in that regard because custom surveys are easy to put together, and there are a lot of templates available as well.

We've had to deal with downtime every now and then which makes us look bad when someone goes to fill it out when the server's down. It usually gets solved pretty quickly but it's still a big problem for us

We used to have a lot of trouble with sending out feedback surveys to hotel guests, but with Delighted, we are now able to create and send surveys pretty quickly thanks to the easy to use dashboard and multi user access. We use it to collect feedback, have incidents reported, collect payments for minor services, manage esigns, and a few more things that we would maybe have had to manage over different tools. It's been very helpful for us in that regard

Easy to use, and allows you to segment your follow-ups based on a user's NPS response. Slack integration makes it easy to share feedback with the team.

Hard to set up the web survey to show up for users after they've logged into our software tool. We couldn't figure it out and just used a link instead, which adds a step to the user experience.

Getting direct customer feedback on their experience with our product. Will hopefully help us identify more advocates to help market our business and identify customers likely to churn so we can address their issues.

Their UI is very easy to use and very simplified. I am able to get all the necessary information needed to report to the company, my team, as well as executives.

I wish there were a bit more advanced reporting features although I will say it has just enough to get the job done but there are times where I wish it was more advanced in the analytics area.

We use delighted to measure the happiness of our candidates/student users. We are able to see how their post-job application process is and how they are feeling about the platform as a whole. We look at these numbers monthly, quarterly, yearly and report back to the larger company on our candidate happiness.