Frontline Worker 3-Month Pilot Program

Rightpoint’s Frontline Worker Experience Capabilities

Rightpoint is a premier Microsoft partner and leader in Employee Experience (EX), emphasizing human-centered design, Microsoft technologies, and AI-driven solutions to transform frontline engagement.

Core Value Proposition

• Bridges Customer Experience (CX) and Employee Experience (EX) with brand-driven, user-centric, and sustainable digital workplaces.
• Recognized by Microsoft and HFS Research for excellence in EX, with multiple Partner of the Year honors.

Frontline Worker Solutions

• Tailored frontline strategies: native mobile apps, Viva Connections, and Copilot Studio integrations.
• Addresses heterogeneous environments (e.g., legacy SharePoint, Blue Yonder, Zebra devices) and identity challenges (e.g., Okta, AirWatch).

Microsoft Ecosystem Integration

• Deep expertise across Viva (Engage, Connections, Insights, Goals), SharePoint Premium, Azure OpenAI, and Copilot for Microsoft 365.
• Emphasis on Copilot readiness: AI-ready people, content, and organizations.

Human-Centered Design Approach

• Personas, empathy maps, and user journeys to define needs.
• Iterative prototyping and user testing to refine solutions.
• Experience-led adoption to overcome change resistance.

Structured Engagement Model

• Phases: Foundational Understanding → Program Design → Activation → Measurement & Refinement.
• Multidisciplinary teams: content, strategy, analytics, research, and technology.
• Scalable delivery from POC to enterprise rollouts.

Knowledge AI & Copilot Enablement

• Implements SharePoint Term Store, Syntex, Viva Answers, and Copilot Studio for knowledge discovery and governance.
• Enables intelligent Q&A and integrates with Microsoft Search and Copilot.