Custom Copilot Chatbots - Copilot for Microsoft 365 Extensibility

Alfa Connections Pte Ltd

Streamline interactions, enhance employee engagement, and provide instant customer support with our Enterprise Chatbot solutions using Copilot Studio and Azure OpenAI.

Custom Copilot Chatbots - Copilot for Microsoft 365 Extensibility by ALFA Connections

Copilot Studio is an end-to-end conversational AI platform for extending Microsoft Copilot or building your own copilot with generative AI and large language models. Streamline interactions, enhance employee engagement, and provide instant customer support with our Enterprise Chatbot solutions. With Copilot Studio, you can easily design, test, and publish copilots that suit your specific needs for internal or external scenarios across your industry, department, or role. Leverage the power of Microsoft Azure OpenAI to further enhance your copilot's capabilities with cutting-edge AI models.

Human Resource - Employee Self-Service Bot Chatbots can act as virtual HR assistants, enabling employees to access information and perform self-service tasks on top of answer HR FAQs

Examples: • Update personal information • Reporting office issues • Navigate HR Policies and procedures • Create requests such as time off

IT & Infrastructure - IT Helpdesk Bot Chatbots can be highly beneficial in various IT (Information Technology) use cases, improving efficiency, providing quick support, and enhancing the overall IT experience.

Examples: • Self-help troubleshooting • Incident and ticket management • Password Reset and Account management • IT assets and equipment requests

Procurement -Procurement Support Bot Empowering users with self-service capabilities while enabling procurement teams to focus on strategic initiatives and supplier relationship management.

Examples: • RFP guidance and support • Supplier information and onboarding • Inquiry on policies • PO tracking

Customer Service - Customer Concierge Bot Deliver efficient, consistent, and personalized support to their customers. Chatbots enhance response times, reduce wait times, provide self-service options, and free up human agents to handle more complex inquiries, resulting in improved customer satisfaction and loyalty.

Examples: • FAQs and information retrieval • Pre-screening & automated escalation • Order and process tracking • Feedback and Survey

AI Resume Screening Solution - Powered by Azure OpenAI Accelerate your hiring process with an AI-powered resume screening solution that effortlessly identifies top candidates, saving you valuable time and resources. Imagine a hiring process where qualified candidates practically find you. With Azure AI's suite of intelligent tools, you can achieve just that. Here's how we empower HR teams to streamline shortlisting and make smarter hiring decisions:

• Unleash the Power of Resumes: Stop wasting time sifting through mountains of resumes. Powered by Azure OpenAI Service and Optical Character Recognition (OCR), extract key skills, experience, and even soft skills from resumes, automatically enriching your candidate pool with valuable data.

• Matchmaking Made Easy: Azure Machine Learning empowers you to build custom models that become your secret weapon. These models analyse resumes and job descriptions using Natural Language Processing (NLP), ensuring a perfect match based on more than just keywords.

• Reduce Bias, Amplify Fairness: Building a diverse and inclusive workforce is crucial. Azure AI's fair AI tools help mitigate bias in your models by training them on balanced datasets and providing assessments to identify and eliminate potential biases.


  1. Assessment and Requirement gathering: We work closely with you to identify your requirements and desired functionalities for the chatbot.
  2. Design and Development: We deep dive into architecture discussions, roadblock identification and mitigation. Our team of skilled developers creates a custom chatbot using Microsoft Copilot Studio, tailored to your unique use case.
  3. Integration and Automation: We seamlessly integrate your chatbot with your existing systems and workflows to ensure smooth operation.
  4. Testing and Deployment: We rigorously test your chatbot to ensure it delivers a flawless user experience before deployment.

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