Harness your data sources and drive growth with Microsoft Customer Insights and TTEC Digital! As a top Customer Insights partner, we build better customer experiences with AI & machine learning.
In this 4-week engagement, TTEC Digital transforms what you know about your customers into an actionable 360° profile that enables greater personalization for sales and marketing and improved customer experiences at purchase.
TTEC Digital will deliver a production system that unifies disparate data sources, surfaces actionable insights, and provides enhanced segmentation capabilities that promote greater efficiency for sales and marketing efforts.
Harness your data sources
Utilizing the Dataverse, your data sources are mapped into a standard and extensible schema. With Microsoft’s machine learning capabilities, TTEC Digital will match sources on a variety of critical dimensions and find the hidden links transforming your data into a full 360° customer profile. These profiles provide a path for creating searchable, filterable customer indices driving actionable dashboards built with Power BI.
Improved customer experience
Using Microsoft Power Automate, Power App Connectors, and Power BI dashboards, Microsoft Dynamics Customer Insights drives action based on customer activities and behavior. Our team of experienced Data and AI professionals will help your team design a complete end to end solution that empowers employees with insights so they deliver more personalized customer experiences.
Services Provided & Agenda*
*Est. dependent on profiles and complexity of measures, entities, workflows and dashboards.