Frontline Workers: 4-Week Proof of Concept

Overview of Frontline Worker Pilot Implementation:

1. Pre-pilot Preparations

Select User Group: Identify a diverse group of 100 frontline workers who represent different roles, departments, and use case scenarios.

Infrastructure Check: Ensure that the necessary hardware and software are in place for a smooth deployment.

2. Deployment

Install Necessary Software: Deploy Microsoft Teams, Microsoft Lists, Walkie Talkie, Shifts or any other frontline worker-related tools relevant to your organization's needs.

User Onboarding: Provision users and distribute access credentials and guide users on the login and basic use of the tools.

3. Monitoring and Feedback

Designate End-User Support Teams: Allocate IT support to address any tech-related issues and a user feedback team to gather input.

Monitor Usage: Use Microsoft's analytics tools to track active usage, user engagement levels, and feature adoption rates.

The goal of Frontline Worker Pilot is to ensure that the needs of the frontline workers and their organizations are met. Constant feedback and iterative improvement are crucial to its success and will ultimately help customers to optimize and expand upon their use of Microsoft 365.