HCL Biz Apps - Dynamics 365 for Retail Banking: 1-hour Assessment

PowerBanking – HCL’s Dynamics 365 Accelerator for the Banking industry – leverages Microsoft Business Applications, including Dynamics 365 for Customer Service, as well as our own PowerPack add-ons, and our proprietary data model to empower organizations to deliver consistently superior customer experiences.

PowerBanking is a custom solution designed by banking experts based on years of experience within the industry. It accelerates CRM implementations by leveraging the Microsoft technology stack along with Microsoft FSI Cloud for Banking Data Model: Dynamics 365, LinkedIn, Azure, Power Platform, AI, Machine Learning, Microsoft One Common Data Layer, and the innovative Microsoft Cloud Platform.

Our very own suite of PowerPack add-ons also offer enhanced capabilities and user experiences, such as integrated telephony, dynamic surveying, and marketing campaign automation. These tools were built to strengthen and expand the capabilities of Dynamics 365 and they are already incorporated in the PowerBanking accelerator.

The engine that empowers banks to truly accelerate implementations is our readily available data modeling tool, which enables faster integration with backend systems for core banking processes, credit/ debit card management, account origination, and more.

PowerBanking features preconfigured banking-specific products and services; customer onboarding protocols for retail, business, and institutional clients; authentication processes; STP transaction enablement; and holistic case management. It all works together to deliver a banking solution that increases revenue, reduces operating expense and risk, and accelerates deployment. Key benefits include;

• Enables seamless onboarding of new customers (Retail, Business, Institutional).
• Provides actionable insights, next best actions, offers, notifications and alerts.
• Improves productivity across multiple business lines (Sales, Marketing, Service).
• Provides a unified 360-degree view of the customer to enable the delivery of differentiated customer interactions.
• Reduces time to value and accelerates the innovation of applications that help banking employees and customers become more effective and efficient.
• Enables banks to provide omnichannel services to a wide range of enquiries and anticipate customer needs in a proactive manner.
• Reduces operational costs and onboarding time across all areas of the business and provides inbuilt capabilities to trigger STP requests.

Contact us today for one of our global offices to provide you with an obligation free demonstration.

Final cost of consulting service varies, based on what the customer and HCL determine, together, is best for the customer.