Get on the right track to providing personalized omni-channel service to your customers.
Customers expect a seamless and consistent experience across the growing number of channels they are using to interact with companies. What we are seeing in the marketplace is most organizations have siloed business units that handle each channel so that data does not pass between them. To today’s customers, this is not acceptable, and they will leave to find an organization that will support them in the way they want.
At HCL, we are experienced in delivering tailored customer service solutions which sit on the Dynamics 365 customer service module. We believe in achieving high-performance, omni-channel service by focusing on three key elements: people process, and automation. And with our high-performance model of service, your team will delight your customers and forge long-term relationships.
Contact us today for one of our global offices to provide you with an obligation free demonstration.
Final cost of consulting service varies, based on what the customer and HCL determine, together, is best for the customer.