Training & Support Solution for Securing Identities + Access Implementation Adoption: 3-Month Workshop

24x7 On-demand end user adoption support and training after a new Microsoft 365 secure identities and access implementation or transition

Alithya is a global provider of lifecycle technology adoption solutions and offers a complete package for Microsoft 365 secure identities and access implementations or transitions, with services including project management, learning, and support tailored to your enterprise needs. Our solution will ensure the successful adoption by end users of new security processes, procedures, and solutions that were implemented by your organization around securing identities and access.

Packages can be created for a wide range of Microsoft 365 securing identities and access migrations

• Multi-Factor Authentication: Assist employees in setting up new or updated MFA procedure with provided ongoing support.
• Passwordless Sign-in: End user support and training for tokens, key-based authentication, and Windows Hello for Business.
• Secure Remote Access: Provide enhanced help-desk support for VPN, Zero Trust, and conditional access systems in your organization.
• Mobile Device Management: We support secure mobile end user training for MDM device enrollment, Intune, asset protection etc.

Alithya’s adoption package include 90-days of the following:

Project Management Services

Our Project Managers will assist and guide you through your transformation.

• Discovery and assessment
• Planning and scheduling
• Communications development
• End user training consulting

End User Learning

Flexible, scalable, readily available employee skilling with a set number of:

• Instructor-led training sessions
• Self-help resources

End User Support

Experts available 24x7, 365 days a year to augment your help desk.

• Live On-demand support via chat or phone
• Self-help resources (Reference Guides)
• Analytics and Reporting